Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa’s scheduling policies. Any cancellations with less than 24 hours of notice are subject to a cancellation fee.
We understand that it is necessary to cancel or reschedule appointments. We make every effort to remind you of your upcoming appointments via text and email. If a cancellation or date change is necessary, no big deal, as long as you give us a heads up! Please provide at least 24 hours’ notice if you need to reschedule a treatment, this allows time for other clients to make an appointment in that time slot which was not previously available.
Cancellation is required 24 hours prior to any appointment. You can cancel or reschedule your appointment online up to 24 hours in advance, or by calling us at #502-708-2472. Failure to cancel within the requested time will result in a fee of $50 applied at your next appointment.
Clients who miss their appointments without giving notice will be charged 50% of the scheduled treatment.
We will continue to provide FREE consultations, but if you are a no show you will be charged $25 at your next scheduled consultation or treatment.
When you schedule your appointment with us, you are agreeing to these terms.